Consumer rights
Returns and refunds
Eligibility, exceptions and the return process.
- Effective
- 2026-08-01
- Version
- 2026-08-01.1
- Seller
- STEAUA IMPEX S.R.L.
Eligibility
Rights and deadlines vary by product category, seal, hygiene, food safety and return reason. Do not send products before receiving instructions.
Process and refund
Contact support with the order number and issue description. Refund method, timing and costs require legal validation for each scenario.